People who find it buy it again. Too few find it.
Repeat is 34% among first buyers, above plan.Retailer data · 12 weeks
Trial is 40% below plan at the two largest accounts.Retailer data · 12 weeks
Shoppers can't find the refill: it sits on the bottom shelf, away from the bottles.Store visits · 6 stores
Ask both buyers to place the refill next to the bottle for 8 weeks. No cost. Reopen with week-8 data.